For requently asked questions, please refer to Q & A.
For other questions, please contact:firstname.lastname@example.org
Do you have private hot spring baths in the guest rooms?
All guest rooms feature private open-air baths with natural hot springs.
Do you have any drinks in the fridge of the guest rooms?
Drinks are prepared in the refrigerator and minibar in the room. There are free water, sparkling water, beer, etc. in the refrigerator. There are also charge-required alcoholic drinks for your choice.
Do you have internet access in the guest rooms?
All guest rooms and the public areas have free Wi-Fi available.
Are the rooms non-smoking?
With the exception of dedicated smoking areas, smoking is prohibited throughout all buildings.
Can you combine the twin bed into a double bed?
Two beds can be combined to form a double bed. Please make a request when placing a reservation.
Do you accept children guests?
We accept children guests and don't have an age limit.
Will children be counted in the room occupancy? How about the charge?
Guest aged 0-12 will not be counted in the room occupancy and will be charged a facility usage fee of ¥1,650 per person per night.
Guest aged 13 and upper will be counted in the room capacity and will be charged at the same rate as adults.
What kind of meals I can choose for my children?
Please refer to the children's meal options below and note that children's meals also need to the reservation in advance.
Dinner: Rice or porridge (free) / children's dinner plate (¥5,500) / Children's kaiseki meal(¥9,350) / the same dinner as adults (¥16,500)
Breakfast: Rice or porridge (free) / children's breakfast plate (¥2,200) / the same breakfast as adults (¥3,300)
* Teppanyaki dinner is only available from 10 years old for safety reasons. If you bring children under 10 years old, please choose Japanese Kaiseki Dinner.
Can I borrow high chairs for my children in the restaurant?
Yes. We have children's chairs in the restaurant.
Can I borrow the baby cot and set it in my room?
We can set the baby cot for 0 year old in the room. Please inquire when booking your room.
Do you provide pajamas for children?
We offer pajamas in various sizes for children. Please inform the age and gender of the child guest when booking your room.
Where will dinner and breakfast be served?
Both dinner and breakfast will be served at the on-site restaurant.
Do you need to book the time for dinner and breakfast? What are the meal times?
Please book for dinner time in advance. We will ask for the breakfast time when you check in. Please refer to the page of Dining on our website for the meal times.
I have booked more than rooms for our group. Can we have meals together?
The restaurant has tables for small groups. However, due to the limited number of tables, your request may cannot be perfectly matched. We sincerely ask for your understanding.
Do you change my meals if I have food allergies or dislikes?
Please let us know in advance if you have any food allergies or dislikes. We will do our best to respond to your needs. For example, an egg allergy, not eating raw food, etc.
However, we may have difficulty responding such as very strict food allergies. We hope to have your understanding.
Do you respond to special dining needs?
Please let us know in advance if you have any special dining needs. We will do our best to respond to your needs. For example, reduce salt or vegetarian meals, etc.
However, we may have difficulty responding such as very strict vegan. We hope to have your understanding.
Is it possible to have meals without staying at the hotel?
Lunch at the restaurant is also available for non-staying guests. Please check out the lunch page on the official website.
Do you use the natural hot springs?
We used natural hot springs. For details, please check the hot spring page. Hot spring
Do you have large communal baths in the hotel?
Sorry, we don't have large communal baths in our hotel. However, all guest rooms feature private baths with natural hot springs.
Is it possible to use only the hot spring bath without staying at the hotel?
Sorry, the baths in our hotel are only available to hotel guests of accommodation.
Do you have a pick-up service at the station?
Sorry, we don't have the pick-up service.
Do you have a parking lot?
We offer free parking for guests. You don't need to ask for the reservations for parking in advance.
What are the check-in and check-out times?
Check-in is from 15:00 on the day of stay, and check-out is by 11:00 on the day of departure.
Can I store luggage before check-in and after check-out?
We provide luggage storage service before check-in and after check-out.
Do you require a deposit?
For individual bookings from guests, we do not require you to pay a deposit. Your accommodation fee can be paid online or remitted in advance, or paid on-site. For bookings from travel agencies, please follow our payment regulations for travel agencies.
Can I use the credit card at your hotel?
Major credit cards are accepted.
VISA / MASTER / JCB / UC / AMEX / DINERS / UnionPay
I'm thinking of staying for an anniversary or a birthday. Do you offer cake and flowers?
We have cake and flower services. Please book in advance.
Cake: From ¥3500 (cream cake size 4, 12cm). There are also other cakes and sizes to choose from.
Bouquet: Starting from ¥3000. We will arrange it according to your budget and favor.
Do you have an esthetic spa in your hotel?
We have esthetic spa in the hotel. For details, please refer to the Spa page on the official website. SPA
Can you arrange massage services?
We can book the massages in your room. Massagists are sent from a clinic with whom we have a corporate. Please inquire after your room booking.